*for online purchases only. For in-store purchases, please see your receipt.
In addition to your statutory rights, we offer the following returns policy:
Although we are confident that you'll love your item, on the rare occasion that you're not completely in love with it, we'll happily offer you an exchange, store credit or full refund.
Unfortunately, we're not able to accept returns if they have been made especially for you or ordered to your specific requirements e.g. bespoke designs, engraved items. Nor are we able to accept returns of the following for hygiene reasons: earrings/other pierced jewellery; cleaning products of which the tamper seal has been broken.
To return your unused item, please follow the instructions and return to us in the original packaging and condition, within 30 days of receiving your item for a refund or store credit.
By Post: Please complete our returns form by clicking this link (https://forms.gle/kcLPZK9xHNBugWSu9)
Package the item securely, including your proof of purchase and the completed returns form. Post your item to the following address via trackable & insured service - we recommend Royal Mail Special Delivery:
DMJ, 63b Chantry Centre, Chantry Way, Andover, HANTS, SP10 1RN
In Store: Call into your nearest store and we will happily offer you a refund, exchange or credit note.
If you believe your item may be faulty, please let us know as soon as you can via enquiries@davidmellorjewellers.co.uk and proceed to follow the returns procedure as above. We will assess the goods upon receipt and liaise with you to come to a solution that you're happy with.
Please note, we are unable to provide a refund or replacement for items that have been damaged due to neglect, misuse or accidental damage. Please allow 10 days for your return to be processed. Refunds will be applied to the original card that was used to place the order.
